FAQ

What types of fastening products do you offer?

We specialise in professional-grade fastening solutions, including Bare Units, Finishing Nails, Framing Nails, Galvanised Staples, Heavy Duty Staples, and Nail Guns. Our products are designed for both heavy-duty construction projects and precision finishing work.

How do I choose the right nail or staple for my project?

Our product categories are organised by application. Use our Bare Units for basic needs, Framing Nails for structural work, Finishing Nails for detailed trim, and our various staples for upholstery or fencing. For specific recommendations, feel free to contact our support team with your project details.

What shipping options do you offer?

We provide two reliable shipping methods:
– Standard Shipping (£12.95 flat rate): Shipped via DHL or FedEx with full tracking, insurance, and signature confirmation. Delivery within 10-15 days after dispatch.
– Free Shipping: Available for orders over £50, shipped via EMS with basic tracking. Delivery within 15-25 days after dispatch.

How long does order processing take?

We process orders within 1-2 business days, Monday through Friday (excluding UK bank holidays). You’ll receive a confirmation email with tracking information once your order ships.

Do you ship to my country?

We ship worldwide to both residential and commercial addresses, with the exception of certain Asian countries and remote regions due to carrier restrictions. Contact our customer service team for specific country availability.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Are there any hidden fees or import taxes?

The price displayed at checkout is the final product cost plus any applicable shipping fees. Depending on your country’s regulations, additional import taxes or customs duties may apply upon delivery, which are the responsibility of the recipient.

What is your return policy?

We stand behind all our products. You may return unused items in their original packaging within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return or exchange.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and speed up future purchases.

Who can I contact for technical support with nail guns?

For technical assistance with our nail guns and professional equipment, please contact our support team with your product model and issue. We’ll connect you with our technical specialists.