At Collated Nails Shop, we value the trust that professional builders and DIY enthusiasts place in us when purchasing our high-quality collated nails, staples, and nail guns. Just as we are committed to providing reliable, performance-driven products, we are equally dedicated to protecting your privacy and handling your personal data with the utmost care and security.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nailgunstoreonline.com or make a purchase from us.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected during your visit:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely via our payment gateway), PayPal account information. We do not store full card details on our servers.
  • Transaction Data: Details about purchases you make, including product types (e.g., Framing Nails, Galvanised Staples), order value, and payment method.
  • Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
  • Communication Data: Records of correspondence if you contact our customer service team at [email protected].

2. How We Use Your Information

We use your data to provide a seamless and secure experience, consistent with our brand promise of reliability and professionalism:

  • To process and fulfil your orders for Bare Units, Finishing Nails, Nail Guns, and other products.
  • To manage your account and provide customer support.
  • To process payments securely using industry-standard encryption.
  • To send order confirmations, shipping notifications, and invoices.
  • To improve our website, product offerings, and customer service based on your interactions.
  • To prevent fraud and enhance the security of our transaction process.
  • To comply with legal obligations, such as tax calculations based on your country’s regulations.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share information with:

  • Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal, who handle transactions securely and in accordance with their own privacy policies.
  • Shipping Carriers: To deliver products to your address, we share necessary delivery details with logistics providers.
  • Service Providers: Companies that assist us with IT support, website hosting, and analytics, all bound by confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights, we may disclose information to comply with legal processes.

For international customers (excluding Asia and certain remote areas), data may be transferred outside your home country but always with adequate protection.

4. Data Storage and Security

Your data is stored on secure servers with appropriate safeguards. We implement technical and organisational measures to protect your information:

  • All transactions are protected by 256-bit SSL encryption, ensuring your payment details remain confidential.
  • Access to personal data is restricted to authorised personnel only.
  • We retain your information only as long as necessary to fulfil orders, comply with legal requirements, or support your ongoing needs.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request erasure of your data, subject to legal constraints.
  • Objection: Opt out of marketing communications or certain data processing.
  • Data Portability: Receive your data in a machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond promptly, in line with applicable regulations like the GDPR and others.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality, such as securing your transaction and managing shopping cart items.
  • Analytical Cookies: Help us understand how visitors use our site (e.g., pages visited, menu navigation) to improve performance.
  • Preferences Cookies: Remember your settings for future visits.

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our website with an updated date.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our customer service team:

Email: [email protected]
Address: 34 St Ann Way, Gloucester, GB GL8S 8DM

Collated Nails Shop – Building Trust With Every Transaction